Episode 68
Customer Experience with Michael Verdi
April 24, 2014
A revamped version of Firefox is coming, with a tour of what's new. Created by Michael Verdi & team, this tour is a case study in customer experience. What is Customer Experience design and how can it help your projects?
Show Notes
- Verdi at Mozilla: Like Clippy but less annoying
- Michael Verdi: Mozillian, artist, triathlete and robot
- Customer experience - Wikipedia, the free encyclopedia
- xkcd: Manuals
- Old Mac OS help system - YouTube
- The Non Breaking Space Show #46: Jen Simmons - Goodstuff FM
- 5by5 | The Web Ahead #12: Michael Verdi on Video
- 5by5 | The Web Ahead #55: Design Research with Erika Hall
- Customer Experience - Jeanne Bliss - Books
- The Transcripts We Have So Far